Shipping Policy

Last Updated: September 20, 2026

Thank you for shopping with us. We are committed to delivering your order safely, securely, and on time. Please review our shipping policy below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

For customized or made-to-order products, processing times may be longer. The estimated processing time will be communicated at the time of purchase.

2. Shipping Time

Once your order has been processed and dispatched, estimated delivery times are:

• Local/Metro Areas: 2–5 business days

• Other Areas: 4–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location, order size, weight, and selected shipping method.

Any applicable free-shipping offers will be clearly mentioned on our website.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number through email, SMS, WhatsApp, or another contact method provided during checkout.

You can use the tracking information to monitor your shipment's progress.

5. Delivery Address

Please make sure that your shipping address, phone number, and other contact information are accurate before placing your order.

We are not responsible for delays or additional delivery charges caused by an incorrect or incomplete address provided by the customer.

6. Delayed or Lost Shipments

While we work with reliable delivery partners, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number so we can assist you.

In the event that a shipment is confirmed as lost by the courier, we will work with the courier to resolve the issue and determine the appropriate solution.

7. Damaged Packages

Please inspect your package when you receive it.

If the package appears damaged, opened, or tampered with, please take photographs or video of the package before opening it and contact us as soon as possible.

This documentation may be required to process a claim with the courier.

8. International Shipping

If international shipping is available for your location, additional shipping charges, customs duties, taxes, or other import fees may apply.

Any customs duties or taxes imposed by the destination country are the responsibility of the customer unless otherwise stated.

9. Contact Us

If you have any questions about your shipment or delivery, please contact our customer support team.

Please include your order number when contacting us so we can assist you more quickly.